The Shortcut Is Costing You Over the last few weeks, I’ve found myself having versions of the sa...
Aug 24, 2026
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We spent quite a bit of time at The Broadmoor talking about conflict during our Roundtable Extrav...
Aug 17, 2026
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Why could a perfectly “efficient” phone call cost your practice the very patients you want to ser...
Aug 03, 2026
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“I am the master of my unspoken words, but a slave to           tho...
Jul 17, 2026
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There are few conversations that can make a dental team tense up faster than a patient calling af...
Jun 23, 2026
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Most leaders would rather have a team that enjoys each other than one that can't stand being in t...
Jun 19, 2026
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Three Common Mistakes That Cause New Patient Opportunities to Walk Right Out ...
Jun 08, 2026
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It’s easy to breathe a sigh of relief when a patient moves through the entire...
May 21, 2026
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Ever walked away from a patient conversation thinking: “I explained that so well…” …only to hear:...
May 06, 2026
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