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  • When Efficiency Gets Expensive

    The Shortcut Is Costing You Over the last few weeks, I’ve found myself having versions of the sa...

    Aug 24, 2026

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    If Everyone Else Is the Problem, Read This

    We spent quite a bit of time at The Broadmoor talking about conflict during our Roundtable Extrav...

    Aug 17, 2026

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    Your Marketing Worked. Your First Impression Didn't.

    Why could a perfectly “efficient” phone call cost your practice the very patients you want to ser...

    Aug 03, 2026

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    WAIT: Why Am I Talking?

    “I am the master of my unspoken words, but a slave to                     tho...

    Jul 17, 2026

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    When Insurance Says “No”: Helping Patients Understand Without Getti...

    There are few conversations that can make a dental team tense up faster than a patient calling af...

    Jun 23, 2026

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    Your Team Doesn't Have a Clique Problem. It Has a Communication Pro...

    Most leaders would rather have a team that enjoys each other than one that can't stand being in t...

    Jun 19, 2026

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    How to Lose a New Patient in Three Minutes or Less

    Three Common Mistakes That Cause New Patient Opportunities to Walk Right Out ...

    Jun 08, 2026

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    No Objections? Not So Fast

    It’s easy to breathe a sigh of relief when a patient moves through the entire...

    May 21, 2026

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    You Said It Perfectly… So Why Didn’t They Say Yes?

    Ever walked away from a patient conversation thinking: “I explained that so well…” …only to hear:...

    May 06, 2026

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