Why “Emergency” Patients Make Great Planning Appointment Candidates A patient calls with a broke...
Sep 19, 2026
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Are You Insurance Aware—or Insurance Driven?  There’s a big difference. As long as dental insur...
Sep 19, 2026
Read MoreIf you haven’t read Jon Gordon’s The Energy Bus, it’s a story about a man whose life and work are...
Sep 19, 2026
Read MoreNO BCD means No Blaming, Complaining or Defending. Three little letters that can save a team from...
Sep 19, 2026
Read MoreYou know the patient whose name on the schedule gets a collective sigh? It’s tempting to spend th...
Sep 19, 2026
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What Dolly Can Teach Us About Being, Not Just Doing Like so many people, I have found myself thi...
Sep 01, 2026
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The Shortcut Is Costing You Over the last few weeks, I’ve found myself having versions of the sa...
Aug 24, 2026
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We spent quite a bit of time at The Broadmoor talking about conflict during our Roundtable Extrav...
Aug 17, 2026
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Why could a perfectly “efficient” phone call cost your practice the very patients you want to ser...
Aug 03, 2026
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