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  • When Your Team Gives You a Shock Collar ⚡️🤐

    Every once in a while, a team does something that’s funny… and also painfully accurat...

    Apr 08, 2026

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    Why Saying the ‘Right’ Thing Could Be Killing Your Case Acceptance

    I have the privilege of meeting with several dental teams every week.  It's always interesting wh...

    Feb 09, 2026

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    It’s Their Mouth, Their Money… You’re Just the Tour Guide

      Ever notice how easy it is to slip into “fix-it” mode?  A patient calls with a loose denture ...

    Oct 27, 2025

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    💬 The One Conversation Every Dentist Dreads — and How to Nail It

    We've all been there — that one appointment you’re not looking forward to. The patient walks in h...

    Oct 20, 2025

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    What’s Missing in Case Acceptance? Hint: It’s Not More Information

    Relational vs. Transactional Communication: Are You Checking Boxes or Building Trust? When you t...

    Oct 06, 2025

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    🙅‍♀️ "We Don’t Do No Here" — How to Redirect Without Rejecting Sche...

     Are you struggling to get patients to schedule in your blocks?   Here’s what could be happening...

    Jul 27, 2025

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    What Patients Really Want (Hint: It’s Not the Drill)

    "But I Don’t Want Dentistry..." – How to Uncover What Patients Really Want Let’s start with some...

    Apr 14, 2025

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    Help! My Patient Says They ‘Don’t Want’ Dentistry

    You know the drill—literally. A patient walks in, settles into the chair, and after a quick exam,...

    Mar 10, 2025

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    Should You "Warn" Patients That You're Out of Network? 🤔

    Basically you want to know 'Should We Send Patients a 'We’re Not in the Cool Kids Club' Memo Ab...

    Feb 20, 2025

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