If you haven’t read Jon Gordon’s The Energy Bus, it’s a story about a man whose life and work are...
Sep 19, 2026
Read MoreNO BCD means No Blaming, Complaining or Defending. Three little letters that can save a team from...
Sep 19, 2026
Read MoreYou know the patient whose name on the schedule gets a collective sigh? It’s tempting to spend th...
Sep 19, 2026
Read More
What Dolly Can Teach Us About Being, Not Just Doing Like so many people, I have found myself thi...
Sep 01, 2026
Read More
We spent quite a bit of time at The Broadmoor talking about conflict during our Roundtable Extrav...
Aug 17, 2026
Read More
Most leaders would rather have a team that enjoys each other than one that can't stand being in t...
Jun 19, 2026
Read More
 There’s always one. The clinical team finishes with a patient. They know a strong handoff mat...
Apr 22, 2026
Read More
I love getting to work with dental teams and doctors every week. I get a front-row seat to your g...
Jan 26, 2026
Read More
 A few weeks ago we discussed what it's like to 'Do Stress'. If you missed that post, check it ou...
Jan 26, 2026
Read MoreAll Topics accountability cancellations and no shows case acceptance change christmas culture delegation dental front office systems emergency end of year insurance events failure fee shoppers fees financial arrangements front desk goals and planning gratitude growth mindset hygiene insurance leadership limited exam listening marketing martin luther king jr new patients objections open ended questions out of network patient communication patient experience personal growth phone skills planning appointment ppo's profitable scheduling stress systems team building team communication team culture team training teamwork thanksgiving time management unscheduled treatment vision work smarter