Remember, it’s all about gathering information, not presenting solutions. Ask, don’t tell. Ope...
Jul 29, 2024
Read More
You’ve been working hard to bring your team together, but you need something more. These 20 team ...
Jul 19, 2024
Read More
We all know that one person who is continually negative. The person who never seems to be satis...
Jul 08, 2024
Read More
Greet the new patient by name as soon as they walk through the door – anticipate their arrival,...
Jun 17, 2024
Read More
Most people don't want to get cocky. That's why it can be difficult to identify yourself as a sta...
Jun 10, 2024
Read More
If you have an accounting back ground, or if you've worked with one, you've likely heard the acro...
May 09, 2024
Read More
 “You may have the greatest bunch of individual stars in the world, but if they don't play toge...
May 06, 2024
Read More
 “You may have the greatest bunch of individual stars in the world, but if they don't play toge...
May 06, 2024
Read More
What do elephants and vampires have in common? They will both sabotage your team if you let them....
Apr 29, 2024
Read MoreAll Topics accountability cancellations and no shows case acceptance change christmas culture delegation dental front office systems emergency end of year insurance events fee shoppers fees financial arrangements front desk goals and planning gratitude growth mindset hygiene insurance leadership limited exam martin luther king jr new patients objections out of network patient communication patient experience personal growth phone skills ppo's profitable scheduling systems team communication team culture team training teamwork thanksgiving time management unscheduled treatment vision work smarter