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  • Is Failure a Crisis?

    It’s NOT a crisis when a goal is missed. Ā It’s a crisis when we miss goals and don’t know why. ...

    Oct 30, 2023

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    šŸ’¬ ā€œDo You Take My Insurance?ā€ — How to Handle the Questions That Co...

    Ā The way we communicate about insuranceĀ can have a drastic effect on new pati...

    Oct 23, 2023

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    If You Confuse, You Lose

    Confusion—#1 Roadblock to Case Acceptance. Solution:Ā  Simplify.Ā  Simplify.Ā  Simplify. Ā The bigg...

    Oct 16, 2023

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    Can Complaining Really Harm Your Brain?

    We all know that one person who is continually negative. The person who never seems to be satisfi...

    Sep 25, 2023

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    šŸ—£ļø Watch Your Mouth! The Words That Kill Case Acceptance (😱) & What...

    You’ve seen it happen—a patient sits in your chair, you ask the standard ā€œproblem-focusedā€ questi...

    Sep 18, 2023

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    šŸ”’ When Dental Offices Turn Into Escape Rooms: How ā€˜Policies’ 😱 Are ...

    Last month IĀ saw a doctor that I haven’tĀ visited in person since before Covid.Ā They continued vir...

    Sep 16, 2023

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    Hygienist FAQ's

    When learning new systems for effective patient communication in any role it's common for us to c...

    Sep 04, 2023

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    Team Member forums a.k.a. 'Mornings with Amy

    Here are a few of the comments we hear following our Team-Member Forums! "I love the ideas glean...

    Aug 28, 2023

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    10 lessons from The Happiest Man on Earth - by Eddie Jaku

    Eddie Jaku, pictured above shortly after his 100th birthday. The self-proclaimed "happies...

    Aug 21, 2023

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