One hundred million Americans make New Year's resolutions. Eighty percent don't keep them. Thirty...
Jan 02, 2024
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We all have challenges, andĀ St. Nick is no exception. Think of the disappointment around the wor...
Dec 18, 2023
Read MoreWith the holidays in full swing, your 'away' phone message at the office is probably one of the...
Dec 18, 2023
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I love hearing how your practices are booming right now.Ā The last quarter in most dental practic...
Dec 11, 2023
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Itās NOT a crisis when a goal is missed. Ā Itās a crisis when we miss goals and donāt know why. ...
Oct 30, 2023
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Ā The way we communicate about insuranceĀ can have a drastic effect on new pati...
Oct 23, 2023
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Confusionā#1 Roadblock to Case Acceptance. Solution:Ā Simplify.Ā Simplify.Ā Simplify. Ā The bigg...
Oct 16, 2023
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We all know that one person who is continually negative. The person who never seems to be satisfi...
Sep 25, 2023
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Youāve seen it happenāa patient sits in your chair, you ask the standard āproblem-focusedā questi...
Sep 18, 2023
Read MoreAll Topics accountability cancellations and no shows case acceptance change christmas culture delegation dental front office systems emergency end of year insurance events failure fee shoppers fees financial arrangements front desk goals and planning gratitude growth mindset hygiene insurance leadership limited exam martin luther king jr new patients objections out of network patient communication patient experience personal growth phone skills planning appointment ppo's profitable scheduling stress systems team communication team culture team training teamwork thanksgiving time management unscheduled treatment vision work smarter