Remember, it’s all about gathering information, not presenting solutions. Ask, don’t tell. Ope...
Jul 29, 2024
Read More It’s often said that perception is reality, and certainly the patient’s perception has a dir...
Feb 26, 2024
Read MoreWith the holidays in full swing, your 'away' phone message at the office is probably one of the...
Dec 18, 2023
Read MoreLast month I saw a doctor that I haven’t visited in person since before Covid. They continued vir...
Sep 16, 2023
Read MoreHow Many of Your Emergency/Limited Exam Patients Convert to Long-Term Patients? Dent...
Aug 21, 2023
Read More1. Build the relationship. Connect on a personal level – communicate with them by name. Bef...
Jun 09, 2023
Read MoreAll Topics accountability cancellations and no shows case acceptance change christmas culture delegation dental front office systems emergency events fee shoppers fees financial arrangements front desk goals and planning growth mindset hygiene insurance leadership limited exam new patients objections out of network patient communication patient experience personal growth phone skills ppo's profitable scheduling systems team communication team culture team training teamwork thanksgiving unscheduled treatment vision