You know the drill—literally. A patient walks in, settles into the chair, and after a quick exam,...
Mar 10, 2025
Read MoreEver had a patient nod enthusiastically through your entire treatment...
Feb 10, 2025
Read MoreWhile attending MISSION:POSSIBLE ‘live’, everyone is staring ahead, learning new ways to communic...
Jan 27, 2025
Read MoreAs dental professionals, our words matter more than we might realize. The phras...
Dec 17, 2024
Read MoreHandling the “too expensive” objection is like trying to convince someone that pineapple belon...
Nov 25, 2024
Read MoreWhen we hear patients say ‘…but it isn’t hurting’, we don’t know what to do with it other than ed...
Oct 28, 2024
Read MoreThere’s a myth in the dental practice that if you want to be successful, you have to see every si...
Sep 23, 2024
Read MoreThis is a true story. There was a humanitarian group that went from Europe to Africa to help a v...
Aug 20, 2024
Read MoreDiscounting quite literally is devaluing the goods you sell, in order to entice a patient to sche...
Aug 12, 2024
Read MoreAll Topics accountability cancellations and no shows case acceptance change christmas culture delegation dental front office systems emergency events fee shoppers fees financial arrangements front desk goals and planning growth mindset hygiene insurance leadership limited exam martin luther king jr new patients objections out of network patient communication patient experience personal growth phone skills ppo's profitable scheduling systems team communication team culture team training teamwork thanksgiving time management unscheduled treatment vision work smarter