FAQ - Should We Send A 'Use it or Lose it' Insurance Letter?
FAQ - Historically, weâve sent out a âUse it or Lose itâ letter to patients as a reminder to use ...
Nov 13, 2025
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Itâs Their Mouth, Their Money⌠Youâre Just the Tour Guide
 Ever notice how easy it is to slip into âfix-itâ mode? A patient calls with a loose denture ...
Oct 27, 2025
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đŹ The One Conversation Every Dentist Dreads â and How to Nail It
We've all been there â that one appointment youâre not looking forward to. The patient walks in h...
Oct 20, 2025
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Whatâs Missing in Case Acceptance? Hint: Itâs Not More Information
Relational vs. Transactional Communication: Are You Checking Boxes or Building Trust? When you t...
Oct 06, 2025
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What Patients Really Want (Hint: Itâs Not the Drill)
"But I Donât Want Dentistry..." â How to Uncover What Patients Really Want Letâs start with some...
Apr 14, 2025
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Help! My Patient Says They âDonât Wantâ Dentistry
You know the drillâliterally. A patient walks in, settles into the chair, and after a quick exam,...
Mar 10, 2025
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Stop Losing Patients to "I'll Think About It"
Ever had a patient nod enthusiastically through your entire treatment...
Feb 10, 2025
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Role Play Your Way to Higher Case Acceptance
While attending MISSION:POSSIBLE âliveâ, everyone is staring ahead, learning new ways to communic...
Jan 27, 2025
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Watch Your Mouth! How the Wrong Words Can Bury Case Acceptance
As dental professionals, our words matter more than we might realize. The phras...
Dec 17, 2024
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