When we think of Santa, we imagine a sleigh and 8 tiny reindeer, cookies and milk, and a...
Dec 15, 2025
Read More
Inspired by The Five Dysfunctions of a Team by Patrick Lencioni (highly recommend adding it to yo...
Aug 22, 2025
Read More
In our dental office, mornings followed a predictable pattern. The hygienist was always the first...
Mar 03, 2025
Read More
We talk a lot about productivity killers— ineffective scheduling, stealin...
Feb 17, 2025
Read More
You've likely heard the metaphor 'Sharpen The Saw' - For a dental team is like keeping our instru...
Dec 09, 2024
Read More
Most people don't want to get cocky. That's why it can be difficult to identify yourself as a sta...
Jun 10, 2024
Read More
 “You may have the greatest bunch of individual stars in the world, but if they don't play toge...
May 06, 2024
Read More
 “You may have the greatest bunch of individual stars in the world, but if they don't play toge...
May 06, 2024
Read More
We learn a lot as we talk with different practices all over the world each week. As we continue ...
Jan 21, 2024
Read MoreAll Topics accountability cancellations and no shows case acceptance change christmas culture delegation dental front office systems emergency end of year insurance events fee shoppers fees financial arrangements front desk goals and planning gratitude growth mindset hygiene insurance leadership limited exam martin luther king jr new patients objections out of network patient communication patient experience personal growth phone skills ppo's profitable scheduling systems team communication team culture team training teamwork thanksgiving time management unscheduled treatment vision work smarter