accountability culture growth mindset personal growth team culture Aug 05, 2024
This poem by Edgar Guest raises an important and serious question for all of us: “Am I a builder or a wrecker?”
Wreckers in life are good at discouraging. Depressing. Demoralizing. Depreciating. And destroying. They know how to undermine peace and unity amongst the team. Sometimes it’s a subtle word. Maybe it’s an overt action. Juicy gossip. An unfounded charge. Or just a critical spirit that finds fault with everything. And everyone.
Builders in life are skilled at encouraging. Edifying. Educating. Enlightening. Energizing. And Elevating. They know how to bring a smile to your face. Lift your spirit. Warm your heart. Put a spring in your step. Their friendships are closer. Their homes are happier. Fellow team members are built up by their very presence. They know how to say a good word. Offer a helping hand. Building up and edifying should be the desire and work of every human.
What about you? And me? It’s a fair question to ask: “Am I a builder or a wrecker?”
All Topics accountability cancellations and no shows case acceptance change christmas culture delegation dental front office systems emergency events fee shoppers fees financial arrangements front desk goals and planning growth mindset hygiene insurance leadership limited exam new patients objections out of network patient communication patient experience personal growth phone skills ppo's profitable scheduling systems team communication team culture team training teamwork thanksgiving unscheduled treatment vision